Q: I have only received a portion of my order. Did you sent everything?
A: In case the order is too large to fit in one packet we ship it in multiple packets. When multiple packets are shipped they may be delivered a few days arrears.
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Q: I have ordered a product from a certain company but I received a product from a different company. Why?
A: In case that the product you have ordered is out of stock we may send you the same product from some other company. We only do this if the product contains the same active substance but it is produced by different company. The only reason that we do this is to speed up the delivery so that you don't need to wait on your order for too long.
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Q: I have placed an order, but later I found out that my order was deleted. Why?
A: If the order was placed but payment was not sent (WU Money Transfer) or payment was declined (Credit Card), then the order is automaticaly deleted by our system after a few days of inactivity.
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Q: I never placed the order at your online pharmacy store, but I received a notification that my order was deleted. Why?
A: You may have visited our web-site and placed a product (or more products) to a Shopping Cart but then you closed the browser or navigated to some other page without completing the Checkout process. However, as soon as you add some products to a Shopping Cart our system registers a new order with a status Temporary in our database. Temporary orders are normaly incompleted orders and they are deleted after 3 days if you don't complete the payment process.
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Q: I received the order, but some vials were broken. What is your delivery policy in cases like this?
A: In case the products are damaged we re-shiped them at no extra costs if you can send us a proof on our email address. We consider a digital photo of the damaged products as a suitable evidence to re-ship the products.
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Q: It's been 14 days since you shipped my order but I didn't receive anything yet. Will I get my order?
A: Usualy it takes around 14 days (10 to 18 days) for delivery of packets, but in case of postal delays it may take longer. In some cases it may take around 1 month for delivery, but the packets are delivered although with a delay.
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